OFFICIAL UK RESELLER

Refund and Returns Policy

Effective Date: 13 December 2024

At Durban Curry Lovers, UK (“we,” “us,” or “our”), we aim to provide the best quality products and services to our customers. If you are not entirely satisfied with your purchase, this Returns and Refund Policy outlines your options for returns and refunds.

1. Returns Eligibility

We accept returns under the following conditions:

1.1. Items:

  • Items must be unused, in their original packaging, and in the same condition as when received.
  • You must request a return within 14 days of receiving the item.

1.2. Faulty or Incorrect Items:

  • If the item is faulty, damaged, or incorrect, please contact us immediately.
  • Provide a description and, if possible, photos of the issue to help us resolve the matter quickly.

1.3. Exclusions:

  • Perishable goods, including food items, cannot be returned unless they are faulty or incorrect.
  • Customized or personalized items are non-refundable unless faulty.

2. Initiating a Return

To initiate a return, please contact us at sales@durbancurrylovers.co.uk with the following details:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

Once your request is approved, we will provide instructions for returning the item(s).

3. Return Shipping

3.1. Customer Responsibility:

  • You are responsible for return shipping costs unless the item is faulty or incorrect.

3.2. Packaging:

  • Ensure items are securely packaged to avoid damage during transit. We are not liable for returns lost or damaged in transit.

4. Refund Process

4.1. Refunds will be issued to the original payment method within 14 days of receiving the returned item, provided it meets the conditions outlined in Section 1.

4.2. For faulty or incorrect items, we will also refund the original shipping cost and return shipping costs (if applicable).

4.3. Refunds for international orders may vary based on exchange rates and financial institution processing times.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

6. Cancelling an Order

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, provided the items are non-perishable and meet the conditions outlined in Section 1. To cancel your order, please contact us at sales@durbancurrylovers.co.uk.

7. Contact Us

If you have any questions about our Returns and Refund Policy, please contact us:

Thank you for shopping with Durban Curry Lovers, UK. We value your satisfaction and are here to assist with any concerns.

Official UK Reseller